Shipping policy
🚚 Shipping Policy — SUBSTYEL
Last updated: August 31, 2025
Contact: support@substyel.com
At SUBSTYEL, we’re committed to delivering your fashion essentials safely and quickly worldwide. Below are our standard shipping options, delivery times, and free-shipping thresholds by country.
.ship-table{width:100%;border-collapse:collapse;margin:12px 0 18px} .ship-table th,.ship-table td{border:1px solid #e5e7eb;padding:10px 12px;text-align:left;font-size:15px} .ship-table th{background:#f8fafc;font-weight:600} .ship-note{font-size:13px;color:#4b5563;margin:6px 0 22px} @media(max-width:640px){.ship-table th,.ship-table td{font-size:14px;padding:8px}}🇺🇸 United States
| Shipping Method | Over $50 | Under $50 |
|---|---|---|
| Standard (7–14 Business Days) | FREE | $5.99 |
Orders are processed within 1–3 business days (Mon–Fri). Tracking is emailed after dispatch. Delivery times exclude weekends and public holidays.
🇨🇦 Canada
| Shipping Method | Over $75 | Under $75 |
|---|---|---|
| Standard (7–12 Business Days) | FREE | $8.95 |
Free standard shipping applies to qualifying orders of $75 or more. Customs duties or taxes (if applicable) are the recipient’s responsibility.
🇬🇧 United Kingdom
| Shipping Method | Over $60 | Under $60 |
|---|---|---|
| Standard (7–12 Business Days) | FREE | $9.95 |
Delivery typically takes 7–12 business days after dispatch. Orders may be subject to VAT or import fees imposed by local authorities.
🇦🇺 Australia
| Shipping Method | Over $100 | Under $100 |
|---|---|---|
| Standard (10–15 Business Days) | FREE | $12.95 |
Orders above $100 ship free. For smaller orders, a flat $12.95 fee applies. Transit times exclude processing and customs clearance.
🇸🇦 Saudi Arabia
| Shipping Method | Over $120 | Under $120 |
|---|---|---|
| Standard (12–18 Business Days) | FREE | $14.95 |
Delivery to Saudi Arabia takes approximately 12–18 business days. Free standard shipping applies to orders over $120. VAT or import duties may be charged by customs.
🇦🇪 United Arab Emirates
| Shipping Method | Over $120 | Under $120 |
|---|---|---|
| Standard (12–18 Business Days) | FREE | $14.95 |
UAE deliveries typically arrive within 12–18 business days. Free standard shipping on orders over $120. Customs duties or clearance fees (if applicable) are not included.
🌏 Rest Of World
| Shipping Method | Over $125 | Under $125 |
|---|---|---|
| Standard (13–18 Business Days) | FREE | $12.99 |
Applies to supported destinations across Asia, Europe, and the Middle East not listed individually. Delivery times vary slightly by region and may extend during holidays or customs delays.
General Notes
- Processing time: 1–3 business days before dispatch.
- Orders are shipped Monday–Friday, excluding weekends and public holidays.
- Tracking information is provided by email once your order ships.
- Multi-item orders may be delivered in separate packages depending on the warehouse.
- Customs, duties, and local taxes are not included and are the buyer’s responsibility.
- For delivery updates or address corrections, contact support@substyel.com within 6 hours of placing your order.
Thank you for shopping with SUBSTYEL — your trusted global fashion destination. ✨